Support

Email us and we’ll reply within two working days.

Please include your device, its system version and the app version (shown at the bottom of Settings). Never send passwords or your full playlist address.

Common questions

Does Ultimate IPTV come with channels?

No. Ultimate IPTV is a player. It works with sources you already have: an M3U playlist, an Xtream or Stalker login from your provider, an HDHomeRun tuner, or a Jellyfin or Plex server. We do not sell, provide or recommend sources.

How do I add a source?

iPhone and iPad: tap + on the Home screen.
Apple TV: open Settings in the app and choose Add Playlist under your profiles.
Mac: choose File → Add Playlist… (Shift-Command-N).

The free version holds one source. Ultimate IPTV Pro lets you add more.

My provider’s login is rejected

Check the server address, username and password exactly as your provider sent them, including any port number such as :8080. If your provider limits how many devices can play at once, close the stream on other devices and try again.

The guide is empty

Most providers include a guide automatically. If yours doesn’t, choose Add Guide in the Guides section of Settings and enter its XMLTV address. Large guides can take a minute to load the first time.

A channel won’t play

Try the same channel in another app or on another device. If it fails there too, the problem is with the source and your provider can help. If it only fails in Ultimate IPTV, turn on Playback Diagnostics in Settings, reproduce the problem and email us what happened.

I bought Pro but it isn’t unlocked

Open Settings and tap Restore Purchases while signed in to the Apple Account you bought it with. Pro is a single purchase for iPhone, iPad, Apple TV and Mac, and it works for everyone in your Family Sharing group.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

How is my data handled?

Your sources and logins stay on your devices and in your own iCloud. Read the privacy policy for details.